Last updated: November 8, 2026
This Privacy Policy describes how TreeHub, LLC (“TreeHub,” “we,” “us,” or “our”) handles personal information in connection with the TreeHub website, CRM and tree inventory platform, mobile application, and related services.
1. Information covered by this policy
TreeHub serves businesses and organizations that use its platform to manage customer relationships, properties, tree inventories, proposals, scheduling, work orders, invoices, and payments. Information may be provided directly by a person, entered by a subscribing organization, generated through use of the Service, or supplied through a connected integration.
When your employer or another organization provides your account or enters information about you, that organization may control how it uses that information. Contact the organization for questions about its own handling of your information.
2. Information we collect
Account and contact information. Information used to create and administer accounts and respond to requests, such as names, business names, roles, email addresses, telephone numbers, and information submitted through contact or demo-request forms.
Customer and operational information. Information subscribing organizations enter or upload, which may include customer and contact details, property addresses, tree locations and measurements, photographs, notes, proposals, schedules, work orders, invoices, and related records.
Billing and payment information. Stripe processes payments for TreeHub subscriptions and payments your customers make through TreeHub. TreeHub stores Stripe transaction identifiers to track payments and displays the last four digits of cards saved on file.
Device and usage information. TreeHub records IP addresses and last-login information associated with devices used to access the platform.
Location information. With your device’s permission, TreeHub collects precise device location, including in the background, to support crew tracking and mapping. Account Owners, Admins, Schedulers, and Sales Arborists within your organization can view this information. You can manage location permissions through your device settings.
Connected-service information. When you or your organization connects an integration, TreeHub receives information needed to provide its connected features. This includes customer records, invoices, payment statuses, and tax rates from QuickBooks, and transaction identifiers and payment statuses from Stripe, including successful, failed, and refunded payments.
3. How we use information
We use information to provide and maintain TreeHub; administer accounts and subscriptions; support CRM, tree inventory, mapping, proposals, scheduling, invoicing, and connected features; respond to inquiries; provide onboarding and support; send service-related communications; and maintain security and investigate misuse.
When you use TreeHub’s AI-assisted voice feature, audio is sent to OpenAI for processing to help create tree inventory records.
4. How information is shared
We do not sell personal information. We share information with service providers as needed to operate TreeHub and with integrations you or your organization choose to connect:
- Amazon Web Services (AWS): hosting, email delivery, and text messaging.
- Stripe: subscription billing and customer payment processing.
- QuickBooks: exchanging customer records, invoices, payment information, and tax rates.
- Userpilot: understanding feature usage and improving the product.
- OpenAI: processing audio submitted through TreeHub’s AI-assisted voice feature.
- Google Maps: providing mapping and property or tree-location features.
- Google Calendar: providing optional calendar integration, subject to the restrictions in Section 6.
Within your organization, Account Owners, Admins, Schedulers, and Sales Arborists can view customer records, proposals, schedules, invoices, payments, and user locations.
We do not currently share tree, pest, or disease information with universities, extension agents, or researchers.
5. Location permissions and controls
You can manage or revoke TreeHub’s access to your device location through your device’s privacy settings. Disabling location access may limit crew tracking and mapping features that rely on your current location.
Tree and property coordinates saved in TreeHub are separate from your device’s current location. Turning off device-location permission does not delete previously saved tree or property coordinates; those locations remain on the map.
6. Google Calendar integration
Connecting Google Calendar is optional. When you connect it, you select the calendar that will receive events from TreeHub.
The integration works in one direction: TreeHub sends new events, updates, and cancellations to your selected calendar. It does not import events from Google Calendar into TreeHub. Event information sent may include the title, date, time, location, notes, and customer contact information.
TreeHub uses Google Calendar information only to provide the calendar integration. We do not use this information for advertising, profiling, product analytics, or to develop, improve, or train generalized artificial intelligence or machine-learning models.
When you disconnect the integration, TreeHub deletes the integration’s access tokens and stops sending new events, updates, and cancellations. Previously sent events remain in your calendar unless you delete them there.
You may request deletion of stored Google Calendar integration data by emailing info@treehub.me. We will remove that data from TreeHub’s live systems within seven (7) days. This does not remove events already saved in your Google Calendar.
7. Retention and deletion
TreeHub retains account information and associated data after a subscription is canceled. We currently retain this information indefinitely unless deletion is requested.
Account Owners may request deletion of their organization’s account and associated data by emailing info@treehub.me. Our team handles deletion requests manually and may verify the requester’s identity and authority before proceeding.
Google Calendar integration data is subject to the retention and deletion practices described in Section 6.
8. Security
TreeHub uses individual user logins and role-based permissions to control access to information within the platform. Access depends on the permissions assigned to each user.
We use commercially reasonable efforts to prevent unauthorized access to the Service and notify affected Clients promptly of unauthorized use that may affect them.
9. Your choices and requests
You can update your name, email address, and phone number through your TreeHub profile. Account Owners can export their organization’s customer records from the platform.
You may email info@treehub.me with questions or requests to access, correct, or delete your personal information. When information is managed by a subscribing organization, we may need to coordinate with that organization and verify your identity and authority before acting.
You can manage device-location permissions through your device settings. Account-data retention and deletion are described in Section 7.
10. Cookies, analytics, and marketing
We use Google Analytics on the TreeHub website to understand how visitors use the site and identify improvements. Google Analytics may use cookies and similar technologies to collect information about website activity.
Within the TreeHub platform, we use Userpilot to understand feature usage and improve the product.
We do not use Meta Pixel or Google Ads conversion tracking. We do not use account holders’ names or email addresses to send TreeHub marketing emails.
You can manage cookies through your browser settings. Blocking cookies may affect some website or platform functionality.
11. Age restrictions and hosting
Age restrictions. TreeHub is intended for users aged 18 and older.
Hosting. TreeHub’s AWS-hosted data is stored in the United States. This does not describe every location where our other service providers may process information.
12. Changes to this policy
We may update this Privacy Policy to reflect changes to TreeHub’s services or information-handling practices. We will post the updated policy on this page and update its revision date.
For significant changes, we will also notify Account Owners by email.
13. Contact
If you have questions about this Privacy Policy or wish to make a privacy-related request, contact us:
Email: info@treehub.me
Mail:
TreeHub LLC
30 N Gould St Ste R
Sheridan, WY 82801